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R2PBet Privacy Policy

This Privacy Policy explains how R2PBet collects, uses, stores, and protects personal information belonging to UK residents who register, deposit, wager, or interact with our services. By accessing your account, you confirm that you have read and understood the practices described below. This document operates in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and Gambling Commission licensing requirements.

1. Data Controller and Scope

R2PBet acts as the data controller responsible for personal information processed through our website, mobile interface, and associated customer support channels. This policy applies to all visitors, registered account holders, and individuals who communicate with our compliance, payments, or verification teams.

2. Categories of Personal Data We Collect

We gather only the information required to operate a licensed casino service, meet anti-money laundering duties, and deliver a secure account experience.

  • Identity data: full name, date of birth, gender, nationality
  • Contact data: residential address, email address, mobile number
  • Verification data: government-issued ID, proof of address, source of funds documentation
  • Financial data: deposit and withdrawal records, payment method details, transaction history
  • Account activity: wagering history, bonus usage, session duration, game preferences
  • Technical data: IP address, device identifiers, browser type, operating system, geolocation
  • Communication data: records of correspondence with customer support, chat transcripts, complaint files

3. Legal Bases for Processing

Each processing activity at R2PBet relies on a specific lawful basis under Article 6 of the UK GDPR:

  1. Contractual necessity — to register your account, accept stakes, and process payouts.
  2. Legal obligation — to comply with licensing conditions, AML checks, tax reporting, and responsible gambling duties.
  3. Legitimate interests — to detect fraud, prevent collusion, secure our systems, and improve service quality.
  4. Consent — for optional marketing communications and non-essential cookies, which you may withdraw at any time.

4. How We Use Your Information

The personal data collected is processed for clearly defined purposes:

  • Verifying identity and age before gameplay begins
  • Administering deposits, withdrawals, and bonus settlements
  • Monitoring play patterns to support safer gambling tools, including deposit limits, time-outs, and self-exclusion
  • Investigating suspicious activity, multi-accounting, or breaches of our terms
  • Responding to enquiries, complaints, and regulatory requests
  • Sending service notifications about account status, security, or material changes to our terms

5. Sharing With Third Parties

We do not sell personal data. Limited disclosures occur only when necessary and under written agreements that require equivalent data protection standards. Recipients may include:

  • Payment processors and banking partners
  • Identity verification and credit reference providers
  • Game content suppliers and platform providers
  • The UK Gambling Commission, HMRC, law enforcement, and GAMSTOP
  • IT security, hosting, and analytics service providers

6. International Transfers

Where data is transferred outside the United Kingdom, R2PBet relies on adequacy decisions issued by the UK government or applies Standard Contractual Clauses combined with supplementary safeguards. Details of the relevant mechanism are available on request.

7. Data Retention

Account and transactional records are retained for a minimum of five years following account closure, as required by anti-money laundering regulations. Marketing preferences are kept until you withdraw consent. Technical logs are typically held for twelve months unless required for ongoing investigations.

8. Your Rights

Under UK data protection law you may exercise the following rights free of charge:

  • Access a copy of the personal data we hold about you
  • Request correction of inaccurate or incomplete records
  • Request erasure where no overriding legal obligation applies
  • Restrict or object to certain processing activities
  • Receive your data in a portable, machine-readable format
  • Withdraw consent for marketing or optional cookies
  • Lodge a complaint with the Information Commissioner's Office (ICO)

Requests are handled within one calendar month. Verification of identity may be required before we release any information.

9. Security Measures

R2PBet applies layered technical and organisational controls, including TLS encryption, tokenised payment storage, multi-factor authentication on internal systems, role-based access, and regular penetration testing. Staff receive ongoing training on confidentiality and incident response.

10. Cookies and Tracking

Cookies support session continuity, fraud prevention, and performance measurement. Non-essential cookies require your active consent through our cookie banner. Preferences can be updated at any time through your browser settings or our cookie management tool.

11. Changes to This Policy

We review this Privacy Policy at least annually and after any significant regulatory or operational change. The version date is shown at the top of the document. Material amendments will be notified by email or through a prominent account notice before they take effect.

12. Contacting Our Data Protection Officer

Questions, rights requests, or concerns about how R2PBet handles your information can be directed to our Data Protection Officer through the secure contact form available in your account dashboard.